Refund policy

Refund policy text:

We want you to be happy with your Halden purchase. If something isn't right, here's how returns work.

14-Day Return Window
You can request a return within 14 days of receiving your order, for any reason, no explanation needed.

How to Start a Return
Contact us through our Contact page with your order number. We'll walk you through the next steps.

Condition of Returned Items
Items should be returned unused and in their original packaging where possible. If the product has visible damage or heavy wear from use, we may not be able to offer a full refund.

Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds are typically processed within 5-10 business days after we receive the item.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we'll cover the cost.

Damaged or Defective Items
If your order arrives damaged or with a defect, contact us within 14 days with photos of the issue and we'll arrange a replacement or refund at no extra cost to you.